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FIELD SUPPORT ENGINEER/PROJECT MANAGER

 

AirWalk Communications, Inc. is a leader in innovative small-cell solutions. AirWalk’s portfolio, consisting of femtocells, enterprise femtocells, picocells and microcells, complements the existing macro network by enabling operators to extend coverage and capacity in high-density areas. As operators deploy 4G/LTE networks, small cells play a vital role in delivering seamless coverage and capacity, and AirWalk’s unique flat IP architecture is the preferred solution for small cell deployments. Established in 2002, AirWalk is a privately held CDMA and LTE radio access network company with a customer base consisting of wireless operators worldwide.

POSITION PURPOSE

AirWalk is seeking an experienced Field Support Engineer/Project Manager who will report to the Technical Customer Service Manager to manage customer specific deployments, including installation, troubleshooting and maintenance of AirWalk’s IP – Radio Access Network (IP-RAN) products. The candidate must have excellent communication skills and be able to interact with the AirWalk Sales, Software and Hardware teams as required.

  • Manage customer specific deployment projects (e.g. Field Trials, Pilot Deployments, etc.) both pre- sales and post-sales.
  • Be able to troubleshoot technical problems and issues at customer site, determine technical solutions in accordance with product and customer specifications, and provide solutions to complex equipment related issues.
  • Must be experienced with the tools and test equipment commonly used in CDMA.
  • Must be experienced with installation and commission of CDMA RAN products
  • The successful candidate will be a self-starter and have the ability to represent AirWalk as the initial interface with external customers and ensure customer schedules are met.
  • Conduct hands-on in-service customer training as required.
  • Provide pre-sale and post-sale telephone, email, and website support.
  • Conduct diagnostic feedback to technical service management and repair department.
  • Provide communication link between customer and technical service department to ensure that effective service been provided to the customer.
  • Provide communication between customer and manufacturing to ensure timely deployment and turn up of Airwalk equipment.
  • Manage project schedules and responsibility matrices for deployment of Airwalk equipment.

EDUCATION AND EXPERIENCE

  • 6-8 years customer or field support experience in the wireless industry.
  • Outstanding knowledge of cellular networks and strong interpersonal skills with all levels of customer.
  • Excellent knowledge on analytical troubleshooting and configuration.
  • Solid sense of ownership with ability to take control of difficult situations.
  • Strong background with LAN/WAN, TCP/IP, Ethernet, and UNIX commands and scripting.
  • Excellent knowledge of CDMA call processing, RF and standards (1xRTT,1xEV-DO)
  • Strong background in systems tools (QXDM, Wireshark) and RF drive testing.
  • A BS or MS, EE/CS preferred

SPECIAL POSITION REQUIREMENTS

Must be able to travel – up to 70%.

 

Qualified candidates please submit your resume to jobs@airwalkcom.com